Order and Delivery
Where is my order?
Simply log in to your account and select “Orders” in the “My Account” page to view your order and tracking details. If you need any assistance, feel free to email us at email@example.com with your Order Number. We’d be happy to help!
Can I change/cancel my order?
We strive to process orders as quickly as possible. If you decide you want to amend your order, please email us at firstname.lastname@example.org and we will try to accommodate where possible. However, please note that once the order has been dispatched, we will not be able to make any amendments to it. So if you no longer want your item or would like to exchange for something different, kindly wait for the item to be delivered to your address and send it back to us together with the receipt or proof of purchase immediately. You will be responsible for paying the shipping costs (non-refundable) of returning your item. (kindly see Returns Policy)
How do I know you have received my order?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems, contact us at email@example.com.
What do I do if I have received the wrong item?
Please email us at firstname.lastname@example.org with your Order Number, the name and photo of the incorrect product. We will be happy to help you!
What do I do if I received a damaged item?
Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us at email@example.com with your Order Number, the name and photo of the damaged product. We will be happy to help you!
How long will it take for my order to arrive?
3 to 7 working days Metro Manila 5 to 14 working days provincial
Do you have any discount codes available?
We do not offer discount codes at the moment, however, we do run special promotions through our newsletter and text blast from time to time. If you would like to hear about our promotions, please subscribe to our newsletter in the homepage.
What payment methods do you accept?
We accept payment from debit or credit cards, direct bank transfer, Paypal and GCash.
Experience problems paying?
Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org and one of our customer service representatives will help you as soon as they can!
Need help with a promo code at checkout?
Be sure to check for typos, and/or copy and paste the exact promo code in the PROMO CODE/VOUCHER box on the first page of checkout (when viewing your shopping bag). If your promo code isn’t working, be sure to check the expiration date and that your code is valid for use on the products in your cart. If you are still experiencing issues, please email us at email@example.com and include the promo code you are trying to use.
Product and Stock
How can I find out if you’ll be getting more stocks of a product I want?
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your fave items are available again.
Do you have a size guide?
Yes. Click here.
Where can I get more information about a product?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know, please contact us at firstname.lastname@example.org.
Returns and Refunds
Do you accept returns?
Yes, as long as the item(s) being returned reach us within 30 days from the date it was delivered. Only the items that are unworn, unwashed, and still has its tag intact are the ones eligible for return. It must also be in its original packaging.
How do I return my order?
Kindly send back your purchase together with a receipt or a proof of purchase to 8 Jose Cruz Street, Ugong, Pasig City, 1604 Philippines. You will be responsible for paying the shipping costs (non-refundable) of returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
When can I receive my new item?
Depending on where you live, the time it may take for your exchanged product to reach to you may vary.
How to know if I can be refunded?
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also advise you of the approval or rejection of your refund. If approved, then your refund will be processed and credits will automatically be applied to your original method of payment or credit card within a certain amount of days. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
How to check if my refund was credited?
If you haven’t received a refund yet, check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. Oftentimes, there is a processing time before a refund is posted. If you’ve done all this and still haven’t received your refund, please contact us at email@example.com.
Returning a gift?
If the item was marked as a gift upon purchase and was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed directly to you. If the item was not marked as a gift upon purchase, or the gift giver had the item delivered to his address before giving to you, we will send a refund to the gift giver and notify him about your return item.
Do I need to set up an account to make an order?
No, if you don’t want to set up an account with us, we have the option to checkout as a guest. All you’ll need is your contact and shipping information.
Having trouble with signing in your account?
Oh no! Please try resetting your password initially. If this still doesn’t work, please contact us at firstname.lastname@example.org and we’ll try to help!
How do I reset my password?
If you can’t remember your password, click “Forgot your password” upon signing in and you can change it immediately.
Is my personal information kept private?